Robotics & Automation - The Future of HR

Posted in Human Resources Articles, Total Reads: 708 , Published on 10 January 2017
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Can we imagine an organization without a human resource department? Can we imagine once most sought after course MBA - HR, not finding any/few contenders to apply for? Can we imagine no/very little human interaction before you actually join a new job?

Technology has constantly been changing and its impact is visible not only in business but also how human resources as a function operates. People management, skill development, trainings etc are all guided by technology. This helps employees iron out any flaws in their personality and helps build a superior workforce for maximizing business and productivity.

As highly automated and robotic techniques are being discussed on the tables which might be in reality the future, this article tries to capture in brief the pros and cons of such possible futuristic developments.



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Demerits: 

1) Opportunities reduced:

As we move towards automation of practically everything, in countries wherein population is a concern especially the young nations holding fresh degrees, imagine a scenario where there would be little or maybe no scope of getting hired as human resource department no longer requires those many number of people any longer.

2) Supervisory roles:

Human resource may become eventually more of a supervisory role as major chunk of the work load would be shared by these sensitive techniques. All the manual work would be automated, analysis would be done by computers and people would be given a role of simply making sure that the outputs are correct.

3) For candidates looking for more challenging roles this profile may no longer be alluring as automation would lead the way not the person in charge.

4) Accountability/responsibility may become an issue incase any error occurs and also automation can not yield solutions. Thus, lack of responsiveness in terms of automated processes.

5) Performance evaluation: There would be a severe competition between robots, automated programs and humans. In most cases, humans would lack in efficiencies and outputs as compared to programs. Also, over dependence on automations can also be an issue for businesses.


However, it's not all that bleak. Evolution has its own merits and maybe the wise thing to do with changing times.


Merits: 

1) Efficient management: introduction of such automated techniques can reduce cost incurred to the organization and will be more time efficient. Time & cost would be reduced and it would ensure that employees are used to more intelligent work for prospering the business.

2) Talent management: the talent hired can be utilized for more productive work than just manual labour. Feeding data, transferring information, updating account information etc can also be automated, thus reducing manual labour and saving time for better things related to business and development

3) Higher value services: since mundane work would taken care by the automated techniques the talent acquired can then be delegated work which has higher value and also more responsibility.

4) Transparency: scope of deviation from the set out processes is very low as these techniques are highly sensitive and any uncalled for deviation can then be escalated immediately.

5) Reduced scope of error: it is definite that automation would lead lesser error as caused by the manual process. Automated systems can carry out systematic jobs continuously uninterrupted for long durations, which a human being cannot perform. Hence, automations would help to boost productivity.


Thus, some may call it disruption or substantial opportunity however, the truth is, this is going to be the future. The question then may arise that would it still be called the "human" resource?


This article has been authored by advocate Srajita Mathur


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