HR Challeges In Health Care Management

Posted in Human Resources Articles, Total Reads: 2299 , Published on 30 December 2013

Health Administration or healthcare administration is the field relating to leadership, management and , administration of hospitals ,hospital networks , healthcare systems and public health systems . There are generally two types of administrators generalists and specialists . Generalists are the individuals who manage the entire facility and specialists are those who manage specific departments such as policy analysis ,finances of the hospital , accounting of transactions ,budgeting for different activities ,human resource or marketing.

Image Courtesy: renjith-krishnan,

Realising the numerous challenges that comes in Healthcare Management Indian school of business and many other business schools have started a program which helps physicians turned entrepreneurs to focus on elements of growth in a hospital and service delivery business. With the advent of biomedical technology and a very skewed doctor patient ratio ( 1:1722 in india) challenges of Health care management in developing countries is mainly centred around providing service to numerous patients that too without the existence of enough supporting infrastructure .Currently Indian Healthcare industry is third largest in the service sector( worth $35 billion) . It is interesting to note that it is the service sector which contributes to more than 50% of GDP. Indian Healthcare industry is scheduled to grow to $75 billion in the next 5 years.


Health Care Management includes the following functions :

Patient Registration


Investigation of complaint

Store Management

Financial Management


Resource Management

Doctor Consultation


Laundry Management

Admin Management

Business Management

Canteen Management

Pharmacy Management

Search Patient Detail

Challenges of HR in Health Care Management


Institutional Impact

Lack of Doctors in the face of huge demand

Hospital Reputation and Future Customers(Patients)

High Absence among hospital staff in public hospitals

Service Delivery and Future Customers(Patients)

Lack of infrastructure capable to support patients

Service Delivery  and Future Customers(Patients)

Patient  Grievance Handling

Future Customers (Patients)and Existing Customers(Patients)

Lack of Cleanliness

Service Delivery and Future Customers(Patient)

The HR challenges is however not limited to the above . The strategic decision at which point at which the organisation decides to outsource a few services like laundry , cleaning staff is again very critical . More so because the decision is not just influenced by determination and motivation to produce superior services but also by the cost that it would incur . In most hospitals in developing countries patients who visit the hospitals are price sensitive and the staff too usually unionise and often resort to measures like vandalism causing destruction of hospital property . The problem of outsourcing is again dependent on the contractor’s supervision and responsible ness. In most cases the contractor usually don’t dedicate enough attention to the activity leading to compounding of issues. The problem becomes acute because the permanent staff regard as cleanliness in hospitals as a menial job and don’t want to indulge in doing it. The other major challenge is when a patient dies . The family members stuck by the grief of separation of a near one often indulge in violent behaviour.

In such cases to handle the patients is also an issue which requires great resourcefulness. The emergency ward patient admission and handling doctors are also other challenges that can take epic proportions . Most doctors seek to open their own private businesses and seek to absent themselves from hospitals creating a shortage of doctors In hospitals.

This article has been authored by Uddalak Banerjee from XLRI


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