It refers to counselling, guiding or instructing the learner about the short term job-related skills or long term career hazards. This coaching helps you achieve personal as well as organizational goals. It can be done by anybody who has the required skills and can impart it to others. Great supervisors tend to be great coaches or mentors. They are always willing to share what they have learnt and want people to grow and be more knowledgable. The supervisor is called a coach while the learner is called the coachee.
Mentoring and coaching are closely related and hence can be used interchangeably.
Skills required for coaching:
• Analytical skills: It is important to know the problem first and then teach or advise someone, otherwise it is futile. It refers to analyzing the coachee and then coaching him according to his needs and requirements.
• Interpersonal skills: Along with knowing the problem, it is also important to get the person to listen to you and change himself/herself.
Types of coaching:
• Internal coaching: It is done within the organization, where a manager or leader acts as coach for their team. The coach knows the coachee and has interest in the quality of decision making of the organization.
• External coaching: The coach is not a part of the organization or the line management structure, but he/she is an expert in the field in which coaching is being given. Organizations hire professionals to impart the skills required. The coach doesn’t know the coachee and has no interest in the quality of decision making of the organization.
Example: When appraising an employee, mentoring and coaching becomes crucial for on-the-job training (sometimes off-the-job training). A&T assigns mentors to all the employees they send abroad, to provide all the support they require to keep their careers on track.