Mediation Services

Posted in Human Resource Terms, Total Reads: 680

Definition: Mediation Services

Mediation is the process of resolving conflicts between two parties by a Mediator to come to a common agreement which is mutually acceptable for both the parties.

Usually this process is held in private and is allowed under law. Volunteers with adequate training and skills participate in mediation and usually follow a systematic structure with specific timetables. Mediators encourage a mediation instead of forcing one.

Advantages of mediation include:

  • The cost of Mediation includes the fees of the mediator saving a huge amount of money which would otherwise have been spent in the court procedures.
  • Privacy is maintained in mediation unlike court hearings.
  • Both the parties can negotiate the terms in mediation unlike in the court where the power rests on the judge.
  • A win-win situation is created through mediation.
  • Different avenues can be identified using mediation for achieving a common ground.

The limitations of a mediator are:

  1. A mediator cannot solve the problem but can provide possible solutions for the parties to agree upon.
  2. He cannot act as an interface for the parties and their institutions
  3. He cannot judge the case.


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