Employee engagement represents an individual’s enthusiasm and involvement with the work they perform. Employees who have high level of engagement are more productive, provided higher levels of customer satisfaction and had lower turnover. Highly engaged employees have a passion and deep commitment for their work, disengaged employees are generally disinterested and produce low quality work. The organization must work towards developing employee engagement to produce mutual benefit – both to the organization as well as employees. There are three kinds of employees:
Engaged: They work with lot of passion and commitment. They want to perform to the best of their abilities everyday and are actively involved in driving their organization forward. They are also highly motivated and perform better than employees who are not engaged. A large number of engaged employees improves the success of an organization.
Not Engaged: They only focus on completing the tasks designated to them for the day. They often feel undervalued and that their contribution has been overlooked.
Actively disengaged: Disengaged workers are unhappy at their workplace and also spread the unhappiness. They tend to spread negativity in their workplace and cause the maximum harm to their organization.
Employee engagement is generally measured in organizations through surveys and questionnaires.