These programs are generally used in business management for various purposes like –
Sales - to attract and retain best talent in order to boost sales
HR - to motivate employees
Customers – reward customers for their purchase and thus inducing repeat purchases.
This concept can also be viewed as pay for performance scheme. Let us look at the common stages which an Implementation Scheme follows –
Identify the objectives – The first step is to identify what is the aim of incentive scheme. The common aims are increase in sales, employee efficiency, decrease in production cost etc
Setting a budget – There can be various costs that will be incurred in the implementation of the incentive scheme. A budget needs to be prepared for it.
Identifying the audience – It is very important to identify your target group. The particular group of employees or customers you are trying to target by your scheme.
Setting targets – Like every plan, it is important to set up targets which are in synchronization with the objectives of the plan as identified above.
Deciding on timescales – There should be a schedule stating the beginning and end date of the scheme so that the participants have a clear view of the schemes and the expectations from them at the different stages of the scheme.
Selecting appropriate rewards – It is very important to select rewards which the participants desire or value so that they can be motivated by the scheme.
Launch – It is vital to make an effective launch and communicate the details clearly so that everyone is son the same page.
Ongoing - The communication should be an on-going process so that people are always motivated and they stay focused on the incentive scheme.
Results - At the end of scheme everyone will be eager to know the results and it will be a great opportunity to reinforce the purpose of the scheme.
Measurements – This is the last step of scheme where you evaluate the effectiveness of the scheme and try to quantify the outcome.