Posted in Marketing and Strategy Terms, Total Reads: 1334
Definition: Consumer Buying
The Consumer buying behaviour is very important for any marketer. The marketer needs to understand the buying behaviour of the consumers before attempting to influence it. It can be defined as the decision processes and acts of final household consumers associated with evaluating, buying, consuming, and discarding products for personal consumption.
Various factors influence the consumer’s buying behaviour. They can be broadly categorised as below:
Influence of a group This includes the influence of culture, family and reference groups on the buying behaviour of the consumer
Environmental/situational Factors like season, time of day, temperature and humidity etc. also affect the decision making process.
2. Internal factors
Lifestyle, Personality, Motivation etc.
These factors hold different level of importance for different kinds of products. For example, consider a cold drink brand, Pepsi. The sales of Pepsi will be majorly influenced by the environmental factors like season and temperature. The influence of group is minimal in this case. On the other hand, while purchasing a car, the consumer’s decision majorly rests on group influence and his internal factors. The environmental factors have almost no role in this purchase.
The following are the major steps in the consumer purchase, that generate the action or the purchase.