Posted in Operations and Supply Chain Terms, Total Reads: 3634

Definition: Balking

Balking is a term which falls under the context of queuing theory under the purview of operations management. It refers to the action of any person/customer that he refuses to enter the queue owing to his bad previous experience.

In operations management terminology, balking represents a flaw in a company’s operation and hence proves to be an area of opportunity for the organization.

The organization should strive to reduce the amount balking or even eliminate balking completely.

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