Japan Airlines was established in August 1951 and commenced its operations on 25 October 1951 and became Japan’s national airline in 1953.
Headquartered in Tokyo, Japan, the airlines has main hubs in Narita international airport, Kansai international airport, Tokyo and Osaka international airport. The carrier is a member of Oneworld alliance and has programs like JAL Mileage Bank and JAL Global Club for frequent fliers. The carrier offers International first class seating, International executive class seat and Domestic class J seat. With a fleet size of 224, the airlines flies to 92 destinations. Japan Airlines is the flag carrier for Japan.
Currently led by Yoshiharu Ueki and as of 31 March 2015 employed 11,007 people. With slogans: “ Fly into tomorrow” and “Dream Skyward”, the airlines wants to serve customers, improve work conditions and increase corporate value. It wants to deliver unparalleled services, pursue growth of employees and contribute to the betterment of the society. It aims to exceed customer expectations by meeting individual needs of passengers and the airlines has crafted a customer service plan to let customers know about the services provided.