Southwest Airlines was founded in 1967 but began operations on 18 June, 1971.
The world’s largest low cost airlines, Southwest airlines is headquartered in Texas, USA. With a fleet size of 687, Southwest airlines operates around 3600 flights every day, serving around 94 destinations in the United States as well as six other countries. The airlines offers Rapid Reward program for its frequent fliers. Southwest airlines registered 42 consecutive years of profit and offer Wi-Fi and live TV streaming to the passengers. Southwest airlines ranks number one in terms of number of complaints received by customers (lowest number of customers) and maintains excellent customer ratings.
Headed by Gary C. Kelly, the airlines had 47000 employees in 2013. Southwest airlines has a unique boarding process wherein passengers are grouped into three groups: A, B and C and passengers are assigned a number from 1 to 60 along with the group alphabet. Boarding takes place in sequence of group and number assigned. Dedicated to highest quality of customer services, it delivers them with a sense of friendliness, individual pride, company spirit and warmth. Guided by values like warrior spirit, servant’s heart, fun loving attitude the airlines wants to become world’s most loved, most flown airlines.