ITC came up with its subsidiary brand of ITC Hotels in 1975 when they established s first hotel Sheraton Chola in Chennai.
Since then, ITC has grown leaps and bounds and has become one of the leading hotel chains in India. It is one of leading hotel chains in India in terms of profitability and customer service.
ITC Hotels has 103 properties spread across 76 locations. ITC Hotels runs its brand with its four subsidiary brand ITC Hotels, Welcom Hotel, Fortune and Welcom Heritage. It has 20 five-star deluxe hotels, 47 Fortune Hotels and 36 Welcom Heritage properties. Currently it has the room inventory of 210,000 rooms, of which over 52,000 rooms are in Upper and Luxury-segment. The company is also coming up with its first overseas property in Sri Lanka and is being undertaken by Welcom Hotels Lanka (P) Limited, a wholly-owned subsidiary of ITC Hotels. The company also has domestic projects underway in Kolkata, Hyderabad, Ahmedabad and Coimbatore.
The employees of ITC hotels are known for redefining the standards of hospitality business by providing best-in-class service and showcasing the best of India to the world. The employees are trained in its unique program called ‘WelcomLegionnaire’ which helps one gain the best of knowledge in servicing in hospitality sector. ITC Hotels is a pioneer in its sustainable hospitality and has received LEED Platinum certificate.
ITC Hotels is one of the greenest hotel chains in India and has high sensitivity for its stakeholders and environment. ITC Hotels show true reflection of culture and ethos in each of its locations and provides servicing with one common vision – Warmth. This continuous perseverance to provide best services to its customers has made ITC Hotels to be one of the leading players in Indian Hotel industry.