Indian Hotels Company Limited (IHCL) along with its subsidiaries is collectively known as Taj Hotels, Resorts and Palaces.
The IHCL was established in the year 1903 when Jamsetji N. Tata, the founder of Tata Group opened up the company’s first property The Taj Mahal Palace Hotel in Bombay. The Taj hotels are considered as a symbol of Indian Hospitality and have completed over 100 years in the hospitality business.
The IHCL now comprises of 93 hotels spread across 55 locations in Indian and an additional 16 hotels in international destinations like Maldives, Malaysia, Australia, USA, Sri Lanka, UK and Middle East. The IHCL hotels are spread across locations to cater its customers from main industrial locations, major cities to hill stations, beaches and historical places.
The IHCL group has strength of over 25,000 employees who are trained well to cater to its servicing business and to make a delightful experience for its customers. A study shows that a guest interacts with a staff member for 41 times a day. The hotel chain has a total of over 13,000 rooms in its market share to cater the need of the complete market sub-segment from super-luxury to economy. The servicing business of IHCL is divided into 4 sub-segments i.e. Taj Hotels, Resorts and Palaces to cater the Luxury end of business, Vivanta by Taj to meet the needs of Upscale end of business, the Gateway to cater to the Mid-scale market segment and Ginger Hotels for the economy segment of the market.
Taj has also started its hospitality business in the Private Luxury Jets, Air catering and Travel Services. With the unparalleled class of hospitality provided by IHCL to its end customers and businesses, and with the ever-growing hospitality sector, Taj has been and will be one of the top players in the Indian Hotels sector.
Net Sales: Rs. 2024.38 crores
Market Capitalisation: Rs. 7428.75 crores
All the major hotels in the hospitality sector of India were selected. Various subsectors were considered like the luxury hotel chains, restaurant chains and family holiday chains. Top 18 companies were shortlisted among all the mentioned sub-sectors. The final selection of top 10 industries was based on the Net Sales of the company with a small focus on the Market capitalisation in a given financial year.