MTNL is the government owned telecom network in metropolitan areas and has enjoyed monopoly till 1992.
After 1992, when telecom sector opened up to other service providers MTNL started losing on its customer base, revenue and market share due to intense competition from private players. It has domestic operations in metro cities of New Delhi and Mumbai in India, and international operations in Mauritius.
Incorporated by the Indian government in 1986 to oversee the operations in metro cities of Bombay and Delhi, now Indian govt holds 100% stake in the company. It is an Indian state owned enterprise. The chairman of MTNL is NK Yadav.
The product offerings of MTNL are telephone, mobile, internet services, broadband and FTTH. It provides services on CDMA and GSM technology platforms through the brand name of dolphin and trump. The service quality of MTNL has improved a lot from the past and now it takes hours to get a new phone connection.
MTNL in collaboration with Blackberry launched blackberry solutions on its 2G and 3G platforms and thereby launching India’s first blackberry bold smart phones. Taking their business forward and facing financial crunches MTNL is looking forward to partnership with BSNL on a revenue sharing basis. It is using the strategy of converting its fixed line users to broadband users to increase their subscription base.