Comcast Marketing Mix

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Marketing Mix of Comcast analyses the brand/company which covers 4Ps (Product, Price, Place, Promotion) and explains the business & marketing strategies of Comcast.

Let us start the Comcast Marketing Mix:

Product:

Comcast is one of the leading global cable TV and broadcasting organizations. Comcast’s services & businesses in its marketing mix can be classified under four units, Comcast Cable, NBC Universal, Comcast Spectator and Comcast Ventures. Comcast Cable – Comcast Labs that produces futuristic products like voice remote and next generation 3D; XFINITY TV – is a service provider on various platforms which provides on demand access to entertainment like movies and TV shows; XFINITY Internet – provide high speed internet via hotspots; Internet Essentials; XFINITY Voice; XFINITY Home; Comcast Business and Comcast Spotlight. NBC Universal – major entertainment company in the world which develops, produces and markets entertainment and news. Its services include – NBC Universal Cable Networks, Broadcast Television, Filmed Entertainment, Parks and Resorts. Comcast Spectator – Philadelphia Flyers, a franchise in National Hockey League, Wells Fargo Center – arena that hosts events, Spectra – an expert in hosting entertainment. Comcast Ventures – Advertising, a digital advertising space; Consumer – a venture that supports innovations in consumer technologies. Enterprise – mobile enterprise platform, Infrastructure – video networks, data aggregation and other projects, Catalyst Fund – an early stage fund to help technology companies.


Image: flickr-photos/jeepersmedia/


Price:

Comcast has several services spread across domains and geographies. There are FCC regulations in pricing and Comcast follows those and to compensate those it follows differential pricing strategies in its marketing mix. Lower for basic cable services and higher for premium services, this can be termed as cross subsidisation. As the media and entertainment sector is highly competitive it cannot neglect the competitors and their price points, so Comcast prices at par with market prices and follows price discrimination strategy by pricing differently for different customers. In this way it extracts the maximum from its customers. Comcast offers its services at different price points allowing for mass customization. As the switching costs are less in this sector customers will easily migrate to competitors if price is placed irrationally. Currently average annual bundle is priced around $96 per 1.4 years.


Place:

Comcast serves the entire world with its services. Comcast offers a wide range of services that can be accessed from anywhere. Its services are accessible through internet and on multiple platforms like TV, Computer and mobile phone. Its services like internet and telecommunication are available in 40 states of USA and also in district of Columbia. And Comcast’s television services are telecasted in many countries across the world. Its pictures produced are released in many countries and its television channels are aired across different continents.


Promotion:

Comcast uses all the promotional tools at its disposal for getting maximum user subscription to its services. Comcast provides discounts and coupons to users as sales promotions and it uses ad campaigns in its own platforms along with other partners. It promotes its movies and series in its television channels. NBC Universal and Comcast uses cross promotional strategies to promote their services in the other platforms. It has multiple options to use in its promotions like TV channels, multiple websites and their social media platforms and also its theme parks. Comcast has its internal creative agency which works for itself and other partners. This agency comes up with the required content. It partnered with Disney and 20th century Fox also in its cross promotional strategies. This is also called as symphony promotion.


Since this is a service marketing brand, here are the other three Ps to make it the 7Ps marketing mix of Comcast.


People:

Comcast takes pride in its human resource strength and supports them in every way as a part of its marketing mix strategy. Comcast employees nearly 150,000+ people in its diverse domains of operations. It is often ranked among the best places to work. Comcast creates an environment which is very attractive to work in and rewards the employees for the kind of work they do through different means like – a very good competitive pay, wide-ranging benefits like, career development programs where it provides tuition on various programs for the personal and professional growth. Medical, Dental and Vision plans and personal consultants. Comcast recruits people with military background and help them in transition after retirement.


Process:

As Comcast is a business in media and technology it brings the best of the both worlds in all of its processes to give best user experience. Its technological innovations are changing the way people consume entertainment. Its Parks and resorts also uses technological process to bring some of the legendary characters to life. In its sports division Comcast uses the best in class technology and production skills to create most watched sporting events. Customers can the bills at 7 – Eleven stores while they go for shopping making it easy for them and also return process of equipment is made simpler in three easy steps.


Physical Evidence:

Comcast and NBC Universal being in media and technology space can be found and accessed everywhere. It offers its services in multiple platforms of TV, Computer and mobile phones. Comcast provides these services with websites, Apps and TV channels. Its Parks and Resorts are present in Hollywood and Orlando in US and also in other countries like China, Russia, Japan, Singapore. Its headquarters is located in Philadelphia. It’s a publicly traded company listed in NASDAQ and releases annual reports and financial statements about its performance and future plans and projects. This completes the marketing mix of Comcast.


About Comcast:

Comcast corporation is the giant in global media. Comcast was founded by Ralph Roberts in 1963. Brian L Roberts, son of Ralph Roberts is now the CEO and Chairman of the company. It is an American global telecommunications company and the biggest in the world in the domain of broadcasting and cable television in terms of revenue. Also Comcast is the second largest Pay-Tv company in the world. It also provides telecommunication services. Headquartered in Philadelphia Comcast has two primary businesses – Comcast cable and NBC Universal. Comcast operates and provides with the brand name XFINITY and these services are provided to both households and businesses. Comcast is a publicly traded company but often called as a family- owned business because of the controlling stake and family members of cofounder are serving as executives in the company.

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Browse 4Ps Analysis of more brands and companies similar to Comcast Marketing Mix. The Marketing Mix section covers 4Ps and 7Ps of more than 300 brands in 2 categories.

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The names and other brand information used in the Marketing Mix section are properties of their respective companies. The companies are not associated with MBASkool in any way. The brand names are used purely for educational/academic purpose only.

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