China Merchants Bank Marketing Mix

Posted in Services, Total Reads: 140
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Marketing Mix of China Merchants Bank analyses the brand/company which covers 4Ps (Product, Price, Place, Promotion) and explains the business & marketing strategies of China Merchants Bank.

Let us start the China Merchants Bank Marketing Mix:

Product:

China Merchants Bank is one of the largest bank of China. The product portfolio in the marketing mix of China Merchants Bank is divided broadly into Personal Bank Business, Corporate Bank Business, SME, Credit Cards services. Personal banking is then further divided into many further sub segments such as savings & deposits, loans, mutual funds, insurance, card services etc. The corporate banking segment of China Merchants Bank is divided into cash management service, pension business, accounts & deposits, loans & advances, wealth management service, eTax services etc. The SME banking segment deals with Pay As You Go service which helps to borrow or repay loan through CMB corporate banking system. The loan can be of type: Combo loan, Mortgage loan, Housing loan etc

China Merchants Bank also offers Internet banking app called Free Net phone. CMB also offers dual currency credit cards, Golden sunflower service systems for elite class. Apart from these services China Merchants Bank provides various other customer services, online facilities such as transfer services, reward programs, online banking services, trading facilities, tax payment facilities, bill payment facilities and many other services.


Image: Wikimedia


Price:

China Merchants Bank strategy of prices has to go in line with what other public sector banks are doing under the regulation of the government China Merchants Bank It also has to keep it charges & prices in its marketing mix competitive to attract customers. The service charges although vary for various products and the customers keeping good and frequent transaction records are given preference as well as may charges are waived for the same customers. Also to promote the lower income segments to use it minimum services and loans CMB has nil charges for the same. The SME loans interest is kept low to promote the sectors. These have interest rate as low as 4.35% annually for a period of 1 year and these rate may vary depending upon the period for which loan has been taken. Also the annual charges for accounts differ with the quantum of services the customer uses. The more premium services the China Merchants Bank customer utilizes the more he/ she is charged. But then again if he is loyal and is meets a minimum number of transactions and purchases charges may be waived off.


Place:

China Merchants Bank has currently 800 branches across China and a total asset for size more than 2.6 trillion yuan and a net capital of over 140 billion yuan. CMB employs more than 50,000 employees for serving its customers. China Merchants Bank has got its subsidiaries in Mainland china where the bank has 12 direct branches, 32 tier I branches and 50 tier II branches. CMB has also got two overseas branches in Hong Kong and New York city. The branch opened in New York has boosted CMB plan for international growth after it got approval from federal in US. It also reaches to the customers through its mobile banking platform, internet banking as well as through SMS banking and mobile apps. China Merchants Bank also has one credit card centre, one loan centre for small and medium enterprises and more than 1600 self service banks all over China.


Promotion:

China Merchants Bank to educate its customers mainly uses the print media as well the branch premises. Even the employees are engaged to make aware of the products. It also has very focused advertisements which targets segments. CMB has also featured in various programs which has raised the reputation of the bank and also the trust among the customers. China Merchants Bank also has various loyalty programs and Merchants tie ups which it uses for promotions to attract customers. It also uses its website as well as the SMSs through which it reiterates is brand and also the various schemes it releases in regular intervals. China Merchants Bank also has various CSR activities such as setting up vocational training institutes, donations, imparting financial literacy to many people through financial literacy centres.


Since this is a service marketing brand, here are the other three Ps to make it the 7Ps marketing mix of China Merchants Bank.


People:

China Merchants Bank believes in upgrading to the latest technology and expanding its reach year by year. It currently has more than 50000 employees. The selection of the employees happens through the China’s national entrance test and then they go through training at the end of which they are put into clerical and probationary officer roles. The China Merchants Bank employees also go through the timely trainings and presentations and circulars to keep themselves updated to the current technologies and banking practices. China Merchants Bank has a very detailed structure in the organisation for the employees to chalk out the career goals and give them the boost to work harder every time.


Process:

The processes of China Merchants Bank are quite exhaustive and as per government guidelines. Due to this fraudulent cases and errors are quite less in the bank. With the help of IT systems the bank is now able to provide very quick service to its customers and make its customer happy. As compare to the past now with innovation and automation in various processes CMB has been able to complete account opening loan approval and other services within a three days which earlier used to take a lot of time. There are also instant loan approvals for housing and car loans. China Merchants Bank has also made many of its processes online and on phone so that customer can access them at his convenience rather than going to the branches to get serviced. China Merchants Bank also has multiple dedicated counters and also reception areas so that customers can easily get serviced in a speedier manner


Physical Evidence:

China Merchants Bank provides its customers with debit cards while opening savings account as well as loan accounts. CMB also offers Internet banking app called Free Net phone. CMB also offers dual currency credit cards, Golden sunflower service systems for elite class. China Merchants Bank also provides passbooks and chequebooks as well as demand drafts as and when requested. The bank also provides receipts for any kind of ATM transactions or any in-branch transactions. It also provides certificates for various fixed deposits and loans. They are also provided with consultations and booklets by the employees in the branch for the various products for the education purposes. The bank also provides SMS alerts for various transactions. China Merchants Bank also provides gift cards which are available at the branches for gifting purposes which can be used at various Merchants outlets. It also provides the customers with the various forms who are more comfortable with the paper format. Hence, this gives an insight in the marketing mix of China Merchants Bank.


About China Merchants Bank (CMB):

China Merchants Bank was established in the year 1987 in China. Its headquarter is at Futian district, Shenzhen, China. China Merchants Bank is also credited of being the first joint stock commercial bank in China. CMB is a commercial bank that is wholly owned by corporate entities of China. The chairman of the bank is Qin Xiao and the governor of the bank is Ma Weihua. China Merchants Bank is ranked among world’s top 100 banks. China Merchants Bank has won numerous awards like Best Commercial Bank, Best Retail Bank of China. CMB does not follow three guarantee mechanism of guaranteed job, position and salary instead it follows a flexible system of hiring and firing employees, promoting and demoting employees and changing remuneration according to performance. CMB is also credited of being the first bank to use bank-wide IT services, also China Merchants Bank is known as the first telephone bank in China. CMB is also the first one to provide real time funds transfer services in China.

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The names and other brand information used in the Marketing Mix section are properties of their respective companies. The companies are not associated with MBASkool in any way. The brand names are used purely for educational/academic purpose only.

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