Lowes Marketing Mix

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Marketing Mix of Lowes analyses the brand/company which covers 4Ps (Product, Price, Place, Promotion) and explains the business & marketing strategies of Lowes.

Let us start the Lowes Marketing Mix:

Product:

Lowes is one of the leading American retailers. Lowes offers thousands of products in its marketing mix in home improvement range on the shelf. If there is any specific need, one can visit the online platform Lowes.com for the same and custom order. Various departments include cleaning supplies, hardware, animal and pet care, plumbing, paints, entertainment, home and commercial appliances. Lowes also offers automotive and kitchen improvement products. Bathroom ware and other all sorts of improvement products are present on the shelf as well as online marketplace.


Image: Wikimedia


Price:

Lowes offers the lowest prices in the industry without hampering the quality of products. If a product with lower price is found, one can bring it her and get add 10 % discount. Lowes offers a special credit card which allows 5 % discount on everyday purchases and makes payment easy. Thus they usually price their product in order to eat away competitors market share.


Place:

Lowes is organized into divisions in US, regions, market and then individual stores. The chain has 1840 stores across Canada Mexico and USA. In 2011,Lowes released plans to expand in Australia through 150 stores over the next five years. Today most of the stores are a part of big box variety some of which are still small. Lowes has an efficient distribution network across the stores which help speedy service. One can get their product when they schedule or as early as next day. It is trying to shift from DIY customer base to DIFM customer base. This will help not only reach more people effectively but help the visibility increase ad make Lowes the no. 1 choice for home improvement.


Promotion:

Lowes believe in service they provide to people. They make sure that personalised experiences are created for the customers and strive hard for the same. Recently the Lowes company has changed its tagline from “Lets build something together” to a slogan “Never stop Improving”. Lowes have introduced and excellent innovation called myLowes which enables consumers access information and get advice 24/7 on home improvement needs. MyLowes will facilitate the evolution of a completely different customer experience. Such new changes will definitely help Lowes gaining competitive advantage in the market. Lowes has wide variety of radio and television commercials. Racing inspired commercials are often visible and played outside the competition. It has several radio sponsorships like Ney York Yankee which brans Lowes as Lowes Booth.


Since this is a service marketing brand, here are the other three Ps to make it the 7Ps marketing mix of Lowes.


People:

Lowes value their employees the most and treat them with utmost safety and care. Lowes has 265000 employees all over the stores. Typically, a Lowes store can have 80 to 400 employees depending on the size and sales volume. Every employee adds to the profitability of the company. The value added directly or indirectly helps the company grow in the long run. Employees follow strong ethical conduct which makes the customer experience on of a kind.


Process:

It buys products from thousands of suppliers across the nation and offers to end users.AT the same time it gives them a code of conduct so that this reduces their checks for environmental friendliness. Consumers can come to stores ,pick the products they need. Lowes then comes and installs the product or simply hands it over to third parties. Easy billing and payment system allows customers speedy checkout. As a part of their NGIS initiative, all service providers would undergo training in “Lowes Way to provide same customer value.


Physical Evidence:

Lowes gives a great customer experience al together form its stores. Initially, stores were small but slowly as the product portfolio increased they changed to big box design to retain the position against big market players like Home Depot. The newest facility of corporate office at Mooresville is a 5 storey 400000 square foot building along with two newer 7 storey buildings. The office at Wikesboro is smoke free campus and still some corporate functions are operated from there. It also has its physical evidence through websites, brochures, billboard, paperwork. Financial reports and signages also provide visibility to Lowes. Hence, this concludes the marketing mix of Lowes retail brand.


About Lowes:

Lowes is currently the second largest home improvement retailer dealing in all kinds of furniture items. It was founded in 1946 in Mooresville , North Carolina. The company went public in 1961 and from 1982 it started to cater a new market segment i.e. Do it Yourself customers. By 2008 it crossed the revenue of $48.2.Its vision is to provide customer valued solutions at best possible prices to make Lowes the first choice for home improvement category. Lowes constantly understands the importance of innovation to connect with the end users.

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The names and other brand information used in the Marketing Mix section are properties of their respective companies. The companies are not associated with MBASkool in any way. The brand names are used purely for educational/academic purpose only.

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