Sales people should take the customers through this product adoption process. The process involves 5 levels from knowing about the product to becoming loyal customers.
The 5 stages include
Awareness: Potential customers are explained about the product mainly about product features.
Interest: Customers try to get more information and an interest is developed in the customer.
Evaluation: They evaluate about the product. They check if the product is beneficial or not. Trial: They try the product to check the worth of the product
Adoption/Rejection: They decide to buy it or reject it.
Every customer should go through this process so that they feel satisfied with the product or else the purchase will lead to cognitive dissonance.
This article has been researched & authored by the Business Concepts Team. It has been reviewed & published by the MBA Skool Team. The content on MBA Skool has been created for educational & academic purpose only.
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