Posted in Human Resource Terms, Total Reads: 18516
Definition: Employee Grievance
Employee grievance refers to the dissatisfaction of an employee with what he expects from the company and its management. A company or employer is expected to provide an employee with a safe working environment, realistic job preview, adequate compensation, respect etc. However, employee grievance is caused when there is a gap between what the employee expects and what he receives from the employer.
Employee grievances may or may not be justified. However, they need to be tackled adequately because they not only lower the motivation and performance of the employee but also affects the work environment. Employee grievances if left unchecked can lead to large disputes within the company. Any company must have a proper channel for employee grievance redressal.
Employee Grievance should be handled in a proper and well defined manner. If an employee reports a matter related to a policy or something he or she is not happy with or wants to complaint against, a framework defined in policy should be used.
Typical Steps in Employee Grievance Handling:
1. Employee grievance should be submitted in a proper channel
2. The supervisor of the employee should be informed and spoken to
3. A review committee should examine the grievance for its validity and against the company's policy
4. Resolution should be provided if the grievance is valid
5. If the employee grievance is not resolved there should be a further body where it can be appealed.