Employee assistance programs (EAPs) are the programs or services provided by a company to its employees to resolve work related issues or personal problems. These services are also usually extended to the family members of the employees so that personal problems which hamper the performance of the employees can be resolved.
The company usually provides these services free of cost to the employees and hires a third party so that the employees can easily share their problems without fearing lack of confidentiality. Such programs can include consultation sessions, special hotline phone numbers etc.
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