Staffing Metrics

Posted in Human Resource Terms, Total Reads: 1936

Definition: Staffing Metrics

Staffing Metrics essentially are indicators of staffing performance. Good metrics need to be:

  • In tandem with the organisational goals
  • Trackable
  • Consistent
  • Actionable

Predominantly there are four broad functional areas which are measured:

  • Productivity : The Unit of Service or the UOS is a commonly used metric which is basically calculated by dividing the number of things an employee does in a period of time with the total number of working hours in that period. Unproductive employees increase costs for the organisation and improving efficiency becomes very important.
  • Cost of Labor: The common metrics used include overtime costs, per unit costs of labor, cost of unproductive labor, payroll costs etc.
  • Satisfaction levels: Employee and Customer satisfaction are metrics which are determined using research surveys.
  • Retention: It is important to retain existing employees by providing them opportunities to grow as hiring new employees involve a cost. The annualized turnover rate is a common metric used.
  • Level of Recruitment: The costs involved and the time taken to recruit new employees are metrics used here.


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