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Definition: Values And Lifestyles (VALS) Research
The VALS Research, based on a customer's values and lifestyles, refers to a market research tool developed by social scientist Arnold Mitchell and his colleagues at SRI International in order to study motivation behind consumer purchase decisions. Values And Lifestyles (VALS) has been extensively used for psychographic segmentation. VALS was developed from the theoretical base of Maslow’s hierarchy of needs and the concept of social character.
According to VALS research, there are two concepts that are critical for understanding the target consumers: primary motivation (horizontal dimension in the framework) and resources (vertical dimension). These two aspects decide what can be expected of a consumer in a marketplace. Using VALS provides an immense amount of information about the consumers. VALS2 was also developed by SRI.
VALS research provides the companies with:
• Rich customized consumer profiles
• Distinctive communication styles that would suit their target segment
• A fresh perspective- what exactly do the target consumers want!
Creating the consumer personas is defined by the process shown in the flowchart.
VALS includes three primary motivations that explain consumer attitude:
A person's tendency to consume goes beyond age, income, gender or education. Certain psychological traits like energy, intellectualism, self-confidence in conjunction with key demographics determine an individual's resources.
Types of Values And Lifestyles (VALS)
Determined on this basis, there are 8 VALS types which are used to study a customer:
1. Innovators: successful, sophisticated, abundant resources, exhibit all three primary motivations