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Definition: Psychographic Segmentation
Psychographic segmentation is segmenting the total market based on the psychology, personality of people, characteristics, lifestyle, attitudes etc. Psychographic segmentation helps identify people based on the way they think & the kind of life they want to live. This segmentation method focuses on the psychology of the customer, which can be focused upon by the company for their marketing activities.
Companies make products in order to fulfil the needs and wants of a customer. There is a constant requirement for a customer for buying new products or services, and these wants keep on evolving and changing with age, income etc. This is directly related to the human psychology or psychographics of a csutomer. Thus, if a company is able to understand the customer’s psychology, there can target them better with the products and services. In these cases, psychographic segmentation is extremely critical for a company.
Understanding the psychology is critical for a business to prosper. Hence, one of ways of reaching out to a homogenous group of customers with similar psyche can be done by considering the following variables:
1. Activities, Interests, Opinions- These three types help the company identify customers who have a similar liking towards activities, have interests in the same domain and what opinions they have about certain matters. These parameters of psychographic segmentation are also known as AIO- Activities, Interests and Opinions.
2. Lifestyle- The kind of life a person wants to live or is currently living helps in understanding their lifestyle. Lifestyle segmentation helps in understanding people with similar choices, likes, dislikes etc
3. Personality traits- This parameter is used to group those people who exhibit similar personality characteristics. Personality traits like social, extrovert, introvert, emotional, imaginative etc are considered, which help companies approach these set of customers in a better way. This is also related to brand personality, where companies try to correlate to the customer’s personality.
4. Values and Attitudes- Along with lifestyle, values and attitude of people also help in identifying the right set of customers. This type of research is known as Values And Lifestyles (VALS) Research, and explain customers on the basis of ideals, achievements and self expression.
5. Social Status- The kind of status that a person enjoys in the society also is a relevant parameters used in this type of segmentation.
This all these parameters help in breaking down the market by psychographic segmentation
The above image shows the various parameters and variables related to psychographic segmentation
Psychographic segmentation example
Consider a rich businessman who wants to lead a healthy lifestyle but doesn’t find the time to and wants to reduce his excessive weight. In this case, the psychographics of the customer are that he has a posh lifestyle and can afford to spend money. Also, reducing weight and maintaining a healthy lifestyle are his top most concerns. These are the needs that a company can target using psychographic segmentation.
Psychographic Segmentation Advantages
There are several benefits of psychographic segmentation, some of which are discussed below:
1. It helps company the actual pain points of a customer by studying his/her psychology, attitudes, lifestyle etc.
2. Psychographic segmentation is extremely essential if a company wants to offer niche or customized products or services to the customer
3. Since it gives more insight about the customer, this segmentation is better than simply using demographic or geographic segmentation
4. Along with behavioral segmentation, psychographic segmentation can help completely understand the customer behavior, attitude and personality
Psychographic segmentation Disadvantages
Despite several benefits, there are certain drawbacks of psychographic segmentation:
1. It is an extremely time consuming process, which mostly yields qualitative data, which becomes difficult to comprehend and take action upon
2. Since every customer is different, so is their psychology. Hence it becomes increasingly difficult to catergorize all customers through psychographic segmentation.
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