Service Inseparability

Posted in Marketing and Strategy Terms, Total Reads: 20280
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Definition: Service Inseparability

Service inseparability is an important property which basically states that services are produced and consumed at the same time and can’t be isolated from their providers.

Providers can be people or machines.  Further, both the consumer and the provider equally affect the service outcome.

Inseparability means that the services provided to the customers can not be separated or detached from the service provider.

The employee becomes a part of the service if service employee provides the service. The physical presence of the consumer is a must for service inseparability.



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