Consumer Analysis

Posted in Marketing and Strategy Terms, Total Reads: 2385

Definition: Consumer Analysis

Consumer analysis is the process where information about the consumer is found out from market research like the needs of the consumer, the target market and the relevant demographics so that this information can be used in market segmentation for further steps of market research. It is very useful in predicting consumer behaviour.

Objectives of consumer analysis are to find out information about:

• Profile of the consumers: This includes demographic, economic, social, geographical characteristics of the consumer and any other special interests of the consumer that are relevant. It also includes the buying process of the consumer i.e. factors like the decision making unit, time and frequency of purchase, how the consumer makes the purchase and the method of payment. The former is called demographic analysis and the latter is called behavioural analysis.

• Benefit gained by the consumers: These include functional benefits, psychological benefits, high and low involvement benefits depending on the products, and user & purchaser benefit depending on whether it is a B2B or B2C customer.

• Market customer: A market is the group of customers who gain the same benefit from a product. Market can be undifferentiated or differentiated. In case of differentiated markets, market segmentation can be based on geographic, demographic or psychological segmentation. Whichever the market is, it has to be homogeneous, consistent, executable and profitable.

Steps in consumer analysis:

Step1: Overview of the industry

Step2: Identifying and describing demographics of the customers

Step3: Project future changes

Step4: Determine and describe consumer buying behaviour

Step5: Competitive analysis

Step6: Use information about industry, customer and competitors determined above to identify gaps in the market

Wheel of consumer analysis: It is a model describing the key factors in understanding consumer behaviour and hence developing a marketing strategy.

Example: Nike shoes has a wide range of products designed for different segments of its consumers like shoes for sports persons, basic sports shoes for gym, walking or running, tougher shoes for football players, etc.


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