Wendys Marketing Mix (4Ps) Strategy

Published by MBA Skool Team, Last Updated: April 19, 2020

Marketing Mix of Wendys analyses the brand/company which covers 4Ps (Product, Price, Place, Promotion) and explains the Wendys marketing strategy. As of 2020, there are several marketing strategies like product/service innovation, marketing investment, customer experience etc. which have helped the brand grow.

Marketing strategy helps companies achieve business goals & objectives, and marketing mix (4Ps) is the widely used framework to define the strategies. This article elaborates the product, pricing, advertising & distribution strategies used by Wendys.

Let us start the Wendys Marketing Mix & Strategy:

Wendys Product Strategy:

The product strategy and mix in Wendys marketing strategy can be explained as follows:

Wendys is a popular fast food chain brand, based out of USA. As Wendys is well known for its hamburgers, to match with the competitors, it offers other varieties of products. There are six segments in its marketing mix product lines, which are Burgers, Chicken wraps & more, Fresh-Made Salads, Fries, Frosty, and Beverages. It has an additional segment of featured items in its product line. The depth of each section is explained below:

Hamburgers- There is product depth of 10 burgers available in this product line such as Dave’s Single, Dave’s Double, Dave’s triple, Baconator and six more of this kind.

Chicken, Wraps & More- All sorts of Chicken Sandwich, Chicken Nuggets, Chicken tenders and chicken wraps fall under this segment.

Fresh made Salads- Six types of salads are offered in this segments those are Taco Salads, Mediterranean Chicken Salad, Apple Pecan Chicken Salad, Spicy Chicken Caesar, Caesar Side Salad and Garden Side Salad.

Fries & Sides- In this segment, there are varieties of items offered such as French fries, Baconator fries, Chive Baked potatoes, bacon cheese potato, Caesar Side Salad, etc.

Frosty- Wendys serves two types of frosty, chocolate frosty and vanilla frosty.

Beverages- Wendys serves all sort of beverages such as coldrinks, coffee, Chillers, Lemonade, Iced-tea, etc.


Image: flickr.com/photos/jeepersmedia/


Wendys Price/Pricing Strategy:

Below is the pricing strategy in Wendys marketing strategy:

The pricing strategy of Wendys is market-oriented, and it fundamentally changes according to the market condition. The main thing is that the pricing strategy depends on the geography because the value cannot be of the product not be same in every country; it differs from countries to countries. For example, if a burger costs $5 in the U.S, in India the cost can be Rs. 100. So, it depends on the value of the product in the respective country. Wendys also has bundle pricing strategy wherein it offers products in combo let’s say one burger + 1 fries + 1 beverages at a lower price. These kinds of pricing strategy helped in competing with brands like McDonald’s and Burger King.


Wendys Place & Distribution Strategy:

Following is the distribution strategy of Wendys:

The headquarters of Wendys are in Dublin, Ohio. It is located in more than 6500 locations with 330 of the stores are company owned, and rest of them are franchised. Most of the revenues of the business come from the restaurants. It has delivery system also, but in-store customers are the major source of income. The in-store experience of Wendys is premium; it has a well decorated visual merchandise which displays the products, the ambiance of the restaurants is also quite nice. It uses special kind of kiosks and organizes small events in the restaurant. It has an excellent user-friendly website, and it has the presence of mobile application too.

So, foods can be ordered online through the site as well as through mobile app.


Wendys Promotion & Advertising Strategy:

The promotional and advertising strategy in the Wendys marketing strategy is as follows:

The promotion of Wendys is being done considering the competitors like McDonald’s, Burger King, KFC, Subway, etc. The red-haired mascot in Wendys commercials is a phenomenal hit. The company deals with both offline and online promotions. In online promotion, the company actively use Facebook, Youtube, Twitter to target the masses through love song, various videos, and memes. The company has come up with a video series for women named “Hollywire: Wendys Fresh Trend Showdown.” This series is a blockbuster hit among the masses, and it gives a phenomenal visibility of the company across the world. It has a “Midnight push plan” which provides the food services after the midnight as well. It attracts many young consumers such as college students, young IT crowd, etc.


Since this is a service marketing brand, here are the other three Ps to make it the 7Ps marketing mix of Wendys.


People:

Since Wendys is a retail chain, people involved in the fast food industry are the main source of revenue generation because the hotel staffs are the service providers to the customers. In this case, the company has maintained the standard to provide world-class services to its customers. Wendys always recruits staffs according to their capability to hard work and molds them according to the company guidelines by providing proper training sessions for the first few weeks.The customers also come under this segment because the customers are the sole reason for the existence of any retailers.


Process:

Wendys is known for its world-class services because it has sophisticated types of queuing system. The customer can either order foods from the website and mobile application or by going physically to the nearest Wendys outlet. It has a proper visual menu displayer, which flashes the proper menus and the deals of the day. It has Order number system, which shoots the order number once the order is prepared. It has a self-service customer system.


Physical Evidence:

Wendys stores are its biggest physical presence along with its packaging, take away boxes etc. The mascot girl outside each outlet attracts the kids for burgers. The look of the interiors of the restaurant is well decorated. The proper arrangements of Dine-in tables and chairs of the same color look out of this world. The employees and staffs are also well dressed and groomed to give an excellent visual satisfaction to the customers. This gives an insight on Wendys marketing mix.


About Wendys:

Wendys is an American fast food venture, and it is one of the leading international fast food chains that is famous for its hamburgers. The company was founded by Dave Thomas in the year 1969, in Columbus, Ohio but now the headquarters are in Dublin, Ohio. Wendys was a self-owned company until the year 2008, after that it got merged with Tirac Companies Inc., and now the merger is known as “The Wendys Company.” Wendys is the third largest fast-food chain after McDonald’s and Burger King.So, McDonald’s and Burger King are two major competitors of this company. It is located in more than 6500 locations with 5% company owned, and rest of them are franchised. Around 75% of the restaurants are situated in North America, and rest are spread worldwide.

This article has been researched & authored by the Content & Research Team. It has been reviewed & published by the MBA Skool Team. The content on MBA Skool has been created for educational & academic purpose only.

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