Phone.com SWOT Analysis, Competitors & USP

Phone.com

Parent Company

Phone.com

Category

Mobile, web and desktop

Sector

Telecom Service Providers

Tagline/ Slogan

Communicate Better

USP

Communicate where you want, when you want and how you want

Phone.com STP

Segment

Telecommunications

Target Group

Business Owners, Mobile professionals and home phone users

Positioning

Strong virtual business establishment

Phone.com SWOT Analysis

Strengths

Below is the Strengths, Weaknesses, Opportunities & Threats (SWOT) Analysis of Phone.com :

1. Route incoming calls to different locations based on the day, time or who is calling. 
2. Greet callers with audio messages or your company jingle. You can even select your hold music from our collection of recording artists including The Beatles, Bruce Springsteen and more
3. Includes all the traditional features you are used to getting: Voicemail, Call Blocking, Call Waiting, Caller ID, Call Forwarding, Three-way Calling and more
4. Strong base of active resellers

5. Customer service is efficient

6. Recognised by several awards and honors

Weaknesses

1. Global competitors have more advanced technologies
2. Business reach is limited compared to big competitors

Opportunities

1. Further consolidation in the industry
2. Expansion of auto conferencing access
3. Integration with GPS

Threats

1. OTT application usage
2. Increasing competition activity and high costs of operations
3. Safety and security

Phone.com Competition

Competitors

Below are the 3 main Phone.com competitors :

1. Fairpoint Communications
2. Matrix Solutions
3. Ezone services