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Definition: E-Business

E-business (electronic business) is derived from related terms as "e-mail" and "e-commerce". It was coined by IBM's marketing and Internet teams in 1996. It means the conduct of any commercial activity, either B2B or B2C on the Internet and/or other electronic networks. It involves not only buying and selling but also servicing customers and collaborating with business partners. Some of the activities involved in E-commerce are:

  • Commercial transactions conducted by electronic medium
  • Electronic payment
  • Trading of digital goods and services
  • Electronic supply chain management
  • Online order fulfillment
  • Customer service

Here it’s important to differentiate between e-business and e-commerce. While e-business emphasizes on the overall organizational functions that can occur using electronic capabilities, E-commerce is just one aspect of e-business.



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