Published by MBA Skool Team, Last Updated: April 17, 2012
What is Handling Objections?
It is one of the stages of salesperson during his personal selling where he has to handle certain objection and resistance of the customers. There are certain times when the customer argues and differs from the demonstration and explanation given by the sales person to him. So in order to satisfy, negotiate and make the deal finalize sales person has to persuade the customers by satisfying the customer by taking certain step. So these steps taken by the sales person in order to persuade the customer are called objection handling.
The steps for the objection handling are:
Defining the objection
Gaining the consensus
Presenting the solution
Finalizing the deal
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