5 Whys is a problem solving technique where repetitive questions are asked to find out the root cause of the problem. This was first used by Toyota production system in 1970s. It is a simple method in analyzing problem and doesn’t requires any hypothesis data, regression and statistical tools etc.
Benefits of 5 whys
5 Whys technique is most useful in day to day life (Things involving human interactions or factors) which doesn’t require any statistical tools to analyze. There are two techniques to perform 5 whys:
Steps to use 5 whys:
Below flow chart pictorially explains 5 whys with a simple example:
This article has been researched & authored by the Business Concepts Team. It has been reviewed & published by the MBA Skool Team. The content on MBA Skool has been created for educational & academic purpose only.
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