Employee Grievance - Meaning, Importance & Steps

Published in Human Resources Terms by MBA Skool Team

What is Employee Grievance?

Employee grievance refers to the dissatisfaction of employees with what they expect from the company and its management and what they receive. A company or employer is expected to provide an employee with a safe working environment, realistic job preview, adequate compensation, respect etc. However, employee grievance is caused when there is a gap between what the employee expects and what he receives from the employer.

Importance of Employee Grievance

Employee grievances may or may not be justified. However, they need to be tackled adequately by the leadership team because they not only lower the motivation and performance of the employee but also affects the work environment. If left unchecked, it can lead to large disputes within the company. It can also drop the motivation levels of other employees. Any company must have a proper channel for employee grievance redressal.

It should be handled in a proper and well defined manner. If an employee voice is raised or a person reports a matter related to a policy or something he or she is not happy with or wants to complaint against, a framework defined in policy should be used. 

Steps in Employee Grievance Handling

1. Employee grievance should be submitted in a proper channel.

2. The supervisor of the employee should be informed and spoken to.

3. A review committee should examine the grievance for its validity and against the company's policy.

4. Resolution should be provided if the grievance is valid.

5. If the employee grievance is not resolved there should be a further body where it can be appealed. 

Hence, this concludes the definition of Employee Grievance along with its overview.

This article has been researched & authored by the Business Concepts Team. It has been reviewed & published by the MBA Skool Team. The content on MBA Skool has been created for educational & academic purpose only.

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