Staffing Metrics - Definition & Meaning

What is Staffing Metrics?

Staffing Metrics essentially are indicators of staffing performance. Good metrics need to be:

• In tandem with the organisational goals
• Trackable
• Consistent
• Actionable

Predominantly there are four broad functional areas which are measured:

• Productivity : The Unit of Service or the UOS is a commonly used metric which is basically calculated by dividing the number of things an employee does in a period of time with the total number of working hours in that period. Unproductive employees increase costs for the organisation and improving efficiency becomes very important.
• Cost of Labor: The common metrics used include overtime costs, per unit costs of labor, cost of unproductive labor, payroll costs etc.
• Satisfaction levels: Employee and Customer satisfaction are metrics which are determined using research surveys.
• Retention: It is important to retain existing employees by providing them opportunities to grow as hiring new employees involve a cost. The annualized turnover rate is a common metric used.
• Level of Recruitment: The costs involved and the time taken to recruit new employees are metrics used here.

This article has been researched & authored by the Business Concepts Team. It has been reviewed & published by the MBA Skool Team. The content on MBA Skool has been created for educational & academic purpose only.

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