Service Intangibility

Published by MBA Skool Team, Last Updated: January 22, 2018

What is Service Intangibility?

Services are basically intangible. They can’t be felt, smelled, tasted, seen or heard before they are bought. This property is referred to as service intangibility.


Examples of this would be a cosmetic surgery where the result of the surgery can’t be seen by the consumer before the surgery. Similarly, airline passengers have no guarantee for a good flying experience or safe arrival of their baggage before the journey.

Service Intagibility

Therefore, consumers make their decisions under such circumstances by looking for signals that assure service quality like the people, communications, price, equipment and place associated with that service.

This article has been researched & authored by the Business Concepts Team. It has been reviewed & published by the MBA Skool Team. The content on MBA Skool has been created for educational & academic purpose only.

Browse the definition and meaning of more similar terms. The Management Dictionary covers over 2000 business concepts from 6 categories.

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