Amdocs SWOT Analysis, Competitors & USP

Published by MBA Skool Team, Last Updated: April 12, 2020

Amdocs SWOT analysis evaluates the brand by its strengths, weaknesses, opportunities & threats. In SWOT Analysis of Amdocs, the strengths and weaknesses are the internal factors whereas opportunities and threats are the external factors.

SWOT Analysis is a proven management framework which enables a brand like Amdocs to benchmark its business & performance as compared to the competitors, and make strategic improvements. Amdocs is one of the leading brands in the IT & Technology sector.

The article below lists the Amdocs SWOT, competitors and includes its target market, segmentation, positioning & USP. Let us start the Amdocs SWOT Analysis:

SWOT Analysis of Amdocs

For Amdocs, SWOT analysis can help the brand focus on building upon its strengths and opportunities while addressing its weaknesses as well as threats to improve its market position.

Amdocs Strengths

The strengths of Amdocs looks at the key aspects of its business which gives it competitive advantage in the market. Some important factors in a brand's strengths include its financial position, experienced workforce, product uniqueness & intangible assets like brand value. Below are the Strengths in the SWOT Analysis of Amdocs :

1. Huge investments in RnD keeps its products competitive and in the forefront experiencing a technology advantage
2. Most of its revenue are from long term contracts ensuring recurring streams of revenue
3. Advanced products and technical expertise

4.Provides service to more than 250 organizations spread across 80 countries

5. Over 20,000+ people are a part of the organization

6. Diversification in telephone and mobile have also boosted the brand’s presence

Amdocs Weaknesses

The weaknesses of a brand are certain aspects of its business which are it can improve to increase its position further. Certain weaknesses can be defined as attributes which the company is lacking or in which the competitors are better. Here are the weaknesses in the Amdocs SWOT Analysis:

1. One-third of company’s revenue is from international operations and hence the forex risk
2. Minimal performance outside the telco market is a concern

Amdocs Opportunities

The opportunities for any brand can include areas of improvement to increase its business. A brand's opportunities can lie in geographic expansion, product improvements, better communication etc. Following are the opportunities in Amdocs SWOT Analysis:

1. Acquisitions to expand its service offerings
2.International Markets
3. Emerging cable/broadband market and data related services

Amdocs Threats

The threats for any business can be factors which can negatively impact its business. Some factors like increased competitor activity, changing government policies, alternate products or services etc. can be threats. The threats in the SWOT Analysis of Amdocs are as mentioned:

1.Newer technologies 
2. Fragemented market and probability of oracle emerging as a competitor

3. Intense Competition

Amdocs Competitors

There are several brands in the market which are competing for the same set of customers. Below are the top 3 competitors of Amdocs:

1. Convergys
2. Oracle
3. SAP

Hence this concludes the Amdocs SWOT analysis.

Continue reading more about the brand/company.

About Amdocs

Amdocs Overview
Parent Company



Software and Services


IT & Technology

Tagline/ Slogan

Embrace Challenge, Experience Success


Customer care and billing

Amdocs STP

Customers that require software and services

Target Market

Telecom Firms that have numerous data and require services and support


Provider of Customer Experience solutions

This article has been researched & authored by the Content & Research Team. It has been reviewed & published by the MBA Skool Team. The content on MBA Skool has been created for educational & academic purpose only.

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