Xerox SWOT Analysis, Competitors, Segmentation, Target Market, Positioning & USP

Published by MBA Skool Team, Last Updated: April 12, 2020

SWOT analysis of Xerox analyses the brand/company with its strengths, weaknesses, opportunities & threats. In Xerox SWOT Analysis, the strengths and weaknesses are the internal factors whereas opportunities and threats are the external factors.

SWOT Analysis is a proven management framework which enables a brand like Xerox to benchmark its business & performance as compared to the competitors and industry. As of 2020, Xerox is one of the leading brands in the IT & Technology sector.

The table below lists the SWOT (Strengths, Weaknesses, Opportunities, Threats), top Xerox competitors and includes Xerox target market, segmentation, positioning & Unique Selling Proposition (USP).

Xerox SWOT Analysis, Competitors, Segmentation, Target Market, Positioning, USP & Brand Analysis Table
Xerox Brand Analysis
Parent Company

Xerox Corporation


Document services


IT & Technology

Tagline/ Slogan

Work can work better


World’s leading enterprise for business process and document management.

Xerox STP
Xerox Segmentation

Xerox segments the market on the kind of service required by businesses.

Xerox Target Market

It targets customers requiring document management services including back office transaction processing, centralized print services, etc. and business processes like communication and marketing, customer care and litigation services

Xerox Positioning

Positions itself as providers of business services and digital printing solutions.

Xerox SWOT Analysis
Xerox Strengths

Below are the Strengths in the SWOT Analysis of Xerox:

1. 109 years old company with global presence.
2. Diverse portfolio of services.
3. High expertise since Xerox has been in the market for a very long time
4. Huge clientele includes schools, small businesses, government agencies, commercial printers and Fortune 1000 companies.

5. Well recognized and renowned brand name.

6. Acquisitions of companies like NewField IT to increase the breadth of the services offered.

7. High investment in innovation and research and development by the company.

Xerox Weaknesses

Here are the weaknesses in the Xerox SWOT Analysis:

1. Multimillion dollars are spent on the new advertising campaign for Xerox “work can work better”
2. Stock price of Xerox dropped by 25 percent in 2015.
3. Xerox products are not in sync with the rapidly advancing world of cloud and complex technology.
4. Falling revenues

Xerox Opportunities

Following are the Opportunities in Xerox SWOT Analysis:

1. Expanding into new areas of opportunity like digitally-printed packaging.
2. The company can develop expertise in human resource functions and providing cloud services since it is highly in demand currently. 
3. It can focus on continued growth through acquisitions in the markets where its existence is low.

Xerox Threats

The threats in the SWOT Analysis of Xerox are as mentioned:

1.Intense competition in the document solutions business
2. New advanced technologies with digital solutions is phasing out the document printing or copier business of Xerox
3. Many divisions  and products of the company like the division that makes and markets copiers, are now becoming obsolete.

Xerox Competition

Below are the top 3 Xerox competitors:

1. Canon
2. Ricoh
3. Hewlett-Packard

This article has been researched & authored by the Content & Research Team. It has been reviewed & published by the MBA Skool Team. The content on MBA Skool has been created for educational & academic purpose only.

Similar analysis has also been done for the competitors of the company belonging to the same category, sector or industry. Browse marketing analysis of more brands and companies similar to Xerox. The BrandGuide section covers SWOT Analysis, Competitors, Segmentation, Target Market, Positioning & USP of more than 2800 brands from over 20 industry sectors.

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