Carlson Hotels SWOT Analysis, USP & Competitors

Carlson Hotels

Parent Company

Carlson Rezidor Hotel Group

Category

Hotels and Resorts

Sector

Tourism and Hospitality

Tagline/ Slogan

Worldwide World Class Hospitality and travel

USP

Innovation in services offered

Carlson Hotels STP

Segment

Upscale, Mid-market, upper mid-scale

Target Group

Business travelers, leisure travelers, honeymooners

Positioning

Consistent, high quality and innovative service for customers belonging to variety of segments

Carlson Hotels SWOT Analysis

Strengths

1. Innovations in service (eg. First hotel with complimentary internet connection)
2. Owns above 1300 hotels in more than 150 countries across the globe
3. Their Ambition 2015 strategy (To be No 1) has led to rapid growth
4. Partnership with travel agents and optimization of revenue is helping them increase their profit margin

5. High customer satisfaction

Weaknesses

1. Downturn of market puts more pressure on them to meet even their cost with around 100 hotels in the pipeline

2. Limited market share due to tough competition from international and domestic players

Opportunities

1. The current market will lead to growth of mid-market segment
2. Alliance with Rezidor hotels has added more hotels and more value to Carlson’s portfolio
3. BRICS countries are said to be the emerging markets in the hospitality sector

Threats

1. Other International chains are entering new markets like India, Brazil as well
2. There is political turbulence, globally, which may hamper the hospitality sector

Carlson Hotels Competition

Competitors

1.Marriott International
2.Best Western Hotels
3.Hyatt Hotels

4. Hilton

5. Starwood

6. Wyndham